Privacy Policy

    Last updated: December 7, 2024

    1. Introduction

    805 Shutters & Shades ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

    2. Information We Collect

    We may collect the following types of information:

    Personal Information

    • Name and contact information (email, phone number, address)
    • Appointment and consultation details
    • Payment and billing information
    • Photos of your windows (when using our customer portal)
    • Communication history with our team

    Automatically Collected Information

    • IP address and browser type
    • Device information
    • Pages visited and time spent on our website
    • Referring website or source
    • Location data (general geographic area)

    3. How We Use Your Information

    We use the information we collect to:

    • Schedule and conduct in-home consultations
    • Prepare quotes and process orders
    • Communicate about your project and appointments
    • Process payments and manage billing
    • Provide customer support
    • Send promotional communications (with your consent)
    • Improve our website and services
    • Comply with legal obligations

    4. Third-Party Services

    We use the following third-party services that may collect your information:

    • Supabase: Database and authentication services
    • Stripe: Payment processing
    • Google Analytics: Website analytics and performance tracking
    • Google Ads: Advertising and conversion tracking
    • Meta (Facebook) Pixel: Advertising and conversion tracking
    • hCaptcha: Bot protection and form security
    • OpenPhone: Business phone and SMS communications
    • Resend: Email delivery services

    Each of these services has their own privacy policy governing the use of your information.

    5. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

    6. Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer records are typically retained for 7 years for tax and legal compliance purposes.

    7. Data Security

    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

    8. Your Rights

    You have the right to:

    • Access the personal information we hold about you
    • Request correction of inaccurate information
    • Request deletion of your personal information
    • Opt-out of marketing communications
    • Request a copy of your data in a portable format

    To exercise any of these rights, please contact us using the information provided below.

    9. California Consumer Privacy Act (CCPA)

    If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect, the right to request deletion, and the right to opt-out of the sale of personal information. We do not sell personal information to third parties.

    10. Children's Privacy

    Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new Privacy Policy.

    12. Contact Us

    If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

    • Email: hello@805shuttersandshades.com
    • Phone: (805) 870-8330
    • Website: 805shuttersandshades.com